About your order
How to make a purchase
1) Add an item to your shopping cart, and click on "Proceed to checkout".
If you would like your order to be shipped to a single destination,
2) Login to your account, and enter in your shipping and payment details. If it is your first time shopping here, you will be asked to create an account. Click on "Confirm" to complete your order.
3) Once you have placed your order, you will receive an order confirmation email from RWB. After the order has been approved, the sellers will start dispatching the items.
4) You can view your order history and details by logging in to your account on RWB.
※Only members with an RWB account may place an order.
※There may be exclusive items in which we limit the maximum quantity that you can order. Please refer to each item's pages for more details.
How to cancel your order
You may cancel your order, free of charge, if you cancel your order within 30 minutes of completing your order.
1) Login to your account, and click on "Order History".
2) Click on an order with the status "Paid", and click on "Cancel Order".
3) Select a reason for the cancellation, and add any comments if necessary.
4) Once the cancellation has been accepted, the order status will change from "Paid" to "Cancelled".
※We cannot accept order cancellations if it has been more than 30 minutes after placing your order.
If you would like to return an item, please make a request through "Return Item".
You can view your order status from "Order History".
Please refer to the following order status guideline.
・Paid --- The order has been approved, and the seller is preparing for dispatch.
・Shipped --- The seller has finished dispatching, and the order is on its way for delivery. You can start to track your shipment (for international deliveries, you can start tracking your order at approximately 5 days after the order has been approved).
・Pending --- We are reviewing your order details.
・Cancelled --- Your order has been approved for cancellation.
If we find any issues with your order, we will contact you about it by email. Please note that there may be cases in which we may ask for you to provide us additional information to complete the order.